The VoIP switchboard is integrated into the ERP: every call is recognized, recorded, and transcribed, with AI summaries in the customer record and team performance analysis.
Chiamata in entrata
Mario Rossi · 348 224 6721 · 02:41
Cliente: «La Golf è ancora disponibile?»
Venditore: «Sì, gliela tengo ferma fino a sabato.»
Cliente: «Perfetto, potete valutarmi anche la permuta?»
Riassunto AI
Interessato alla Golf 8, appuntamento sabato. Chiede valutazione permuta Polo 2017.
A single tool for all phone calls: from customer recognition to analysis of how the team handles calls.
The switchboard is inside the ERP
Incoming and outgoing calls go through the integrated VoIP switchboard: callers are recognized and the customer record opens automatically.
Every call is transcribed
At the end of the call, the AI produces a complete transcript of the conversation, distinguishing between customer and salesperson.
AI summarizes and tags
Key topics, requested vehicle, trade-in, financing: the summary is added to the customer record together with tags, without anyone taking notes.
Next actions are already ready
Call back on Monday, prepare the appraisal, send the quote: the AI suggests the next activities and the salesperson confirms them with one click.
Missed call analysis
Every missed call is classified: called back with answer, called back with no answer, or not yet called back, so no customer is left behind.
AI performance monitoring
The AI measures response and callback times and the commercial outcome of calls, for the team or the individual operator.
Answers to the questions dealers ask us most often about the VoIP switchboard integrated into the ERP.
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VoIP switchboard integration brings telephony and ERP together: incoming and outgoing calls go through the system, callers are recognized by number, and the customer record opens automatically even before answering.
Conversations are recorded and transcribed automatically, distinguishing the voices of customer and operator. Call history becomes searchable, consultable text linked to the right customer.
At the end of the call, the AI produces a summary with key topics and useful tags — requested product, budget, timing, objections — and writes it into the customer record, with no notes to copy over by hand.
Number of calls, duration, response times, outcomes: switchboard metrics sit in the same place as commercial data, so phone performance can be read alongside sales results.
Calls, transcripts, and summaries live inside the company software together with quotes, orders, and tickets: no separate tools to consult and no piece of customer history left on someone's phone.
